This Membership Policy forms an integral part of the Membership Agreement. By becoming a Member, the Member agrees to abide by, and be bound to, the terms and conditions of this Membership Policy at all times. This Policy can be revised and updated from time-to-time, and the most current version of the Membership Policy shall automatically form part of the Membership Agreement, irrespective of when the Membership Agreement was entered into.The latest version of the Membership Agreement can be viewed at any time at https://www.vfuae.com/membership-policy.
1. Things to know at the start of your Membership
Understanding our membership options: Access
|Membership Type||Access to Gym||Access to Classes||Access to Program|
|8-CLASS PASS (each entry is a class)||.||.|
|LAYAQA MEMBERSHIPS||Layaqa Facility Only||Layaqa Facility Only||Layaqa Facility Only|
Understanding our membership options: Commitment
|Membership Type||Duration||Freeze Policy||Membership Expiry|
|GYM ONLY||3 – Monthly||YES||3 months from commencement|
|MEMBERSHIP||1 Month||NO||1 Calendar Month from commencement|
|3 Months||YES||3 Calendar Months from commencement|
|6 Months||YES||6 Calendar Months from commencement|
|Annual||YES||1 Year from commencement|
|Specific School Term Dates||NO||At the end of term as published by Vogue Fitness|
|8 CLASS PASSES||8 Class Passes||NO||Upon usage of 8 passes or 2 months from
commencement (whichever is first)
|10 Sessions||NO||Upon usage of 10 passes or 2 months from
commencement (whichever is first)
|PROGRAMS||Specific to each Program||NO||Upon Completion of Specified Program|
|LAYAQA CAREGIVER||3 Months||NO||3 Months from commencement|
|LAYAQA CONTRACTOR||3 Months||NO||3 Months from commencement|
The Vogue Fitness Cancellation Policy is as follows: A cancellation for an auto-renewal membership requires the member to sign a Membership Cancellation Form from the reception desk up to 5 days before the renewal payment is due. There are no other cancellations permissible on any memberships.
Vogue Fitness has a strict no refund policy. Any payments made towards any membership or other product or service is non-refundable.
Membership Freeze Policy:
- The policy will automatically apply to any purchases memberships as followed:
- 3 month membership – 2 weeks total, up to 2 freeze periods
- 6 month membership – 4 weeks total, up to 3 freeze periods
- 12 month membership – 6 weeks total, up to 4 freeze periods
- Unused freeze periods will not accumulate.
1.2 Do we offer any discounts?
Using a Corporate Discount Concession
A preferred partnership discount is available to employees of a company in which we hold a corporate agreement. You will be required to provide proof that you qualify for the Corporate Discount Concession.
Student Discount Concession
We do not offer Student Discounts as we alternatively offer student programs at a subsidized rate.
Setting up a Couples or Family Discount Membership
We offer family memberships only on a case-by-case basis. You can email email@example.com to inquire further.
1.3 How old do you have to be?
Meeting our minimum age
You can participate in classes where the age range is designated for you. The age ranges shall be as follows:
- Yas Tots: Ages 2 – 5
- Yas Kids: Ages 6 – 9
- Yas Tweens: Ages 10 – 12
- Yas Teens: Ages 13 – 17
All other membership, unless specified, are for ages 18 and above. Special permission may be granted for people that are not of the requisite age but possess the necessary skills and experience.Entry to the Layaqa facility is strictly 18 and above only.
1.4 When does your agreement start?
Signing your agreement
You have an agreement with Vogue Fitness from when you have signed it and we have accepted it. If these terms and conditions or your agreement differ from anything you are told at the facility or over the phone, only the terms of this Membership Policy and the terms of your Membership Agreement will apply.
Understanding our rights
If we do not enforce our agreement rights at any time, it does not mean we have waived those rights, no matter how long we wait. If there is a miscalculation in your membership agreement, we can correct this at anytime and you must inform us via email at firstname.lastname@example.org .
1.5 What about your health?
Promising you are in good health
On the day you sign your agreement and each time you use our facility, you promise us that:
- You are in good physical condition
- You have no medical or other reason why you cannot or should not do active or passive exercise.
Seeking expert medical advice
Our staff and contractors are not medically trained. They are not qualified to assess if you are in good physical condition or state if you can exercise without risking your health, safety or comfort. It is your sole responsibility to seek expert medical and other advice before starting any exercise program with Vogue Fitness. This remains your own responsibility at all times.
2.Things to know during your Membership
2.1 When do you pay membership fees?
Payment for Membership
All memberships, including programs, are paid for in full before the commencement of the membership or program. The payment methods are cash, card, online payment, cheque and through our payment gateway, Telr.com and other online payment gateways.
Renewal of Membership
When your membership is due to expire, you can choose to renew it before that date at the prevailing rate, otherwise your membership expires and you will be subject to any waiting lists that may be applicable and/or the most current price fee. By renewing your membership, you agree to the membership terms that apply at that time. If you do not renew your membership before its expiry, Vogue Fitness reserves the rights to not renew your membership if your membership placement has been provided to a waiting member.
If you have an auto-renew membership, your membership will automatically renew until you complete and sign the Membership Cancellation form at least 5-days before your next due payment which can be located behind the front reception desk.
If you query a payment, we will do our best to respond within 7 days. If you are not happy with our response, you may contact the relevant regulatory body that will handle your query in line with thier own policy.
2.2 What happens if your payment is late or fails?
Losing your gym, class and CrossFit access
If there is a failed payment, our team will contact you immediately to inform you of this. Your membership will be suspended until payment is reconciled. Once payment is made, the dates of the membership will not be extended from their original dates. It is your responsibility to ensure that payment is made on time and that any necessary funds are available at the time of billing. If you do not rectify payment, your membership will be cancelled.
2.3 What happens if I want to change memberships?
Once a member enters into a membership, the membership is non-refundable and cannot be changed. You are however able to upgrade your membership by inquiring at front desk.
2.4 What about the Class Reservation Policy?
You must pre-book for all classes through the prescribed online application. If you are unable to access the application, then you must contact front desk on 025832380 or email email@example.com. If you do not reserve your class, then you may be denied entry in participating in it.
If you reserve your spot in any of our classes and fail to attend 3 times in any given three (3) month period, you will be banned from attending any classes for two (2) days. There will be no refunds, returns or compensation in any form in the event that this policy is enforced. It is your responsibility as a member to turn up to any classes that you reserve.
In the event that membership availability is at capacity, you can register on the waiting list to attend the class. In the event that someone cancels, you will automatically receive an email to attend.
2.5 Can we change your agreement?
Staying up to date with our terms
We may sometimes add to, change or remove our terms and conditions. This includes changing our opening and closing hours, its services and facilities and membership fees. Sometimes, we may also close facilities for refurbishment to improve their facilities or during the Abu Dhabi Formula 1, during any public holiday in the UAE or any other day decided by Management. We do not reduce your membership fees because your facility is closed during any period. The most up-to-date terms and conditions always apply. You can find the latest copy of the Membership Policy at https://www.vfuae.com/membership-policy.
2.6 How can you use your access card?
Showing photo ID
We will give you an access card when you join. You must use this to scan in before each class. It is your responsibility to scan in to each class, and if you do not scan in, then you will be marked as not attended and will be issued a strike email as part of our automated process.
Your membership card
The access card is our property. You cannot lend your card or allow anyone else to use it. If you lend your membership card to another party to access any of our facilities or services, you will have your membership automatically cancelled and no refund given. If you lose or damage your card, we will replace one card every 12 months for free. We will charge you AED100.00 for any extra cards.
2.7 How can you protect your health?
Telling us about your health risks
If you believe any facility activities might risk your health, you must inform Vogue Fitness immediately in writing with full details. You must also tell us if your medical condition changes after you join.
Managing infections and illnesses
You must not use Vogue Fitness facilities for the following reasons:
- You have an infection, contagious illness or physical ailment, such as an open cut or sore.
- There are any other risk, however small, to any person in our facilities.
2.8 Signing up for programs additional to membership
Signing up for additional Programs and Services
We will offer additional ‘Programs’ outside of our regular membership, such as Survivor. The Programs are provided additional to the Memberships outlined in this Agreement, and accordingly, additional fees and charges will apply and any terms and conditions applicable to the program will be applied to your membership.
2.9 How can you give us feedback?
You can provide feedback to us at any time via email to firstname.lastname@example.org, by talking directly to our staff, by written note or by phoning us at anytime. We will also send feedback questionnaires from time-to-time.
Commenting on your membership
Your feedback is important in helping Vogue Fitness provide our members with a great service. If you have any comments or questions regarding our facility, website or service, we welcome you to contact us on email@example.com. We will make every attempt to respond within 24 hours, where possible. Some enquiries are more complex than others and might take time to resolve, but you will be notified.
3. Membership Cancellation Policy
Cancelling your membership
If you are on an auto-renew membership, you must complete the ‘membership cancellation form’ located at front desk at least 5-days before your membership is to be auto-renewed. If you fail to cancel your membership and your membership is auto-renewed, a refund will not be provided. It is your responsibility to cancel your membership.
What is our refund policy?
We have a strict no-refund policy. Once a payment has been processed, refunds will not be issued.
Can you transfer your Membership to another person?
You cannot transfer or assign your membership to any other person or third party.
4. Vogue Fitness Facility Code
You must follow our facility code of conduct always.This includes facilities managed and operated by Vogue Fitness. Failure to do so may result in your membership being terminated without refund.
4.1 What rules apply to our facilities?
Respecting our equipment
You are responsible for using our facilities and equipment correctly, including adjusting levels or settings. If you are not sure how to operate any equipment, please ask our staff before you use it. Note that you will be responsible for any damage that you or your guests cause through a willful act or negligence. As a courtesy to other members, please ensure the following:
- Use a clean towel when you use equipment, including exercise mats.
- Keep to the set time limits.
- Keep phone calls to an absolute minimum.
- Put equipment away after use.
- Always obey staff directions.
Use of Cameras
Photos and social media is actively encouraged, however, you may not take photos of any member or guest who requests not to be in a photo.
Taking care in wet areas
Any open water swimming is strictly prohibited without qualified supervision. If you choose to swim at anytime without supervision, this will be at your own risk.
Keeping your belongings safe
We provide some lockers you can use while exercising however be aware they are not secure lockers. Please keep your access card with you and do not bring valuables into the facility. Unfortunately, thefts do happen. We cannot accept responsibility for any loss or damage to your belongings while you are at the facility, including if someone enters into your locker without permission. If you leave belongings in a locker overnight, we may remove them. We give lost property to charity each month, including unclaimed items from lockers.
Wearing suitable clothes
All members and guests must wear suitable attire and enclosed sports shoes in any exercise areas, except for wet areas. We do not allow clothing with offensive images or inappropriate advertising. Any staff member, at their discretion, and in line with this Policy, may refuse you entry to our facilities or ask you to leave if your clothing is deemed inappropriate, offensive or unsuitable, at the discretion of management.
You park in the facility’s car park or on facility premises at your own risk. We are not liable for any loss or damage to your vehicle or its contents.
Provision of Towels & Water
Towels and water are provided at our discretion and do not form a commitment from us to our members. We may cease providing this service at any time without recourse. If you are caught stealing any towels provided by us, your membership will be immediately cancelled and no refund provided. Towels can be purchased at request. Towels and water are provided at our discretion and do not form a commitment from us to our members. We may cease providing this service at any time without recourse.
Intentionally Damaging Equipment or Facilities
If you intentionally damage any equipment or any part of the facility, you will be liable for the full replacement value of such equipment.
Drug & Banned Substance Abuse Policy
There is zero tolerance to drugs or banned substances. If any member is found to be encouraging, supplying, facilitating or taking illegal drugs or banned substances, their membership will be immediately cancelled without recourse and no refund will be given.
4.2 Can you bring guests to the facility?
Paying for guests
Guests are welcomed to use the facility for the prescribed fee unless you have provided them with a free access pass provided by Vogue Fitness. Your guest must however complete the necessary membership information requirements before entry.
4.3 What happens if you break the code?
Being refused entry or receiving a warning
We can refuse entry to anyone, including members, if they act unreasonably or break the Vogue Fitness facility code. If you continue to breach the facility code, your membership will be cancelled with immediate effect at the discretion of management without recourse. If your membership is cancelled you will not receive any refund for any amounts paid.
Facing instant cancellation
Your membership may be cancelled without warning if you behave in an inappropriate manner, for example if you:
- Threaten, harass or intimidate others.
- Continually disobeying staff directives.
- Damage equipment.
- Use, supply or encourage illegal performance-enhancing drugs.
- Instruct other members when we have not authorised you to do so.
- Actively try to damage the Vogue Fitness brand or reputation.
- Any reason as deemed appropriate by Management at their discretion.
5. Legal stuff you need to know
5.1 What are your responsibilities?
Meeting your responsibilities
Your responsibilities, including payment of membership fees, do not depend on how often you use our facilities.
Promising to take care
You hereby promise to make sure that you know how to exercise safely, by seeking advice from our qualified staff members. You also promise to use your best endeavors to exercise safely always without exception. You should not take valuables into the facility, even if you plan to put them in a locker, as we take no responsibilities for loss or theft of any personal items, and you do so at your own risk.
During your membership, we will have access to personal information about you, such as about your health and financial situation. We will only use your contact information provided to contact you for marketing or other purposes.
Allowing us to use your image
We sometimes film or photograph our classes and facilities, so it is possible you will appear in our marketing material either on our website, print, social media or otherwise. By entering in this Membership Agreement, you allow us to use your image in promotional and other business-related material unless you inform us otherwise in writing.
5.3 What about my medical Conditions?
By using our facility or attending our sessions, classes and/or programs, you declare yourself to be physically sound and suffering from no condition, impairment, disease or infirmity or other illness that would prevent you from participation or use of equipment. Your health and medical conditions are your responsibility. If you suffer from any medical condition(s) at all, you must seek first medical advice before undertaking any form of physical activity. This is a pre-requisite before commencing your membership. If at any point you feel that you should not participate in any session for any reasons whatsoever you acknowledge that it is solely your responsibility to immediately cease training and seek professional medical help.
5.4 What else should you know?
Legal Liability & Indemnity
As a participating member of Vogue Fitness Gym Est, you strictly agree at all times to take all responsibility and liability for any injuries and/or damages resulting from my participation in any fitness activities including through the use of equipment.
Voluntary Assumption of Risk
You understand and are aware physical training and activity including the use of equipment, are potentially hazardous activities. You understand that exercise and fitness activities involve a risk of injury and even death, and that you are voluntarily participating in these activities and using equipment and facilities with the knowledge of the dangers involved. You agree to assume and accept all and any risks of injury or death.
Indemnity and Disclaimer
At no point will the Vogue Fitness Gym Est, the employee or any Director be liable for any advice given in any capacity to any Member at any point. By becoming a Member, you fully indemnify and hold harmless Vogue Fitness Gym Est, including all employees, directors and owners, at all times from all actions, be them legal or otherwise, arising from any events whatsoever, however connected to us, without exception.
6. Personal Training & Home Personal Training Policies
6.1 Cancellation Policy
Vogue Fitness has a strict ‘zero cancellation’ policy. Before booking or making a payment, please ensure that you have selected the correct membership or program as no refunds will be given under any circumstances. Vogue Fitness will not be responsible if you are unable to complete your membership or program and no cancellation or refund will be provided.
6.2 Cancellation of Session &‘No Show’ Policy
Should you need to cancel a personal training session with your Coach, you must notify them within 24 hours of the session. If notification is not received, Vogue Fitness has a ‘no show’ policy and you will be charged full-rate for that session.
6.3 Refund Policy
Vogue Fitness has a strict ‘no refund or return’ policy. Any purchases made will not be refunded. In the event that the booking error has occurred through the absolute fault of Vogue Fitness, a refund will in most cases be issued to the same credit card you used for the original purchase. Please allow up to two billing cycles for the credit to appear on your credit card statement.
6.4 Group Training Policy
At Vogue Fitness we actively encourage you to train with a friend/family member(s). However, this is an additional service and therefore requires an additional payment. Please speak with your coach if you would like a friend to join you. Please note that if any member(s) of the group is not present during any session provided, it will still count as a full session delivered. It is the responsibility of each person to ensure that they are present at each group session. No refunds will be provided if one or more persons is unable to attend any session.
6.5 Aggressive or Inappropriate Client Behaviour Policy
At Vogue Fitness we practice the highest standards of professionalism and integrity. If any client makes any of our staff feel uncomfortable through, or exhibits any form of, inappropriate or aggressive behaviour, our staff have been trained to immediately leave, contact upper management (and the police if necessary). In such an event, the appropriate actions will be taken and all outstanding sessions shall become null and void and no refunds will be provided.